You can email us at support@retrovision-eyewear.com

Also you can DM us Instagram | Facebook

We usually reply within 1 business day.

Please check your spam folder first. If you did not receive anything, you might have written your email incorrectly. You can always contact us at support@retrovision-eyewear.com

Yes, we still ship during COVID-19. However some countries may have slight delays in shipping time. This is all in control of your national/local post office. Find more about our shipping time : Click Here

We ship for free to every country in the world! More precisely, we pay our own shipping costs for all orders!

Yes, we ship worldwide! More precisely, we ship almost all over the world. You can see a list of countries here:Click here

From our previous experience, we will say this: on average, it is 9 days . For more information about our shipping to different countries Click here.

99% of Retrovision orders is free of taxes, fees and duties. Customers are responsible for any import duties, fees or taxes. While this is something that happens on very rare cases , we have no control over this and cannot estimate additional fees. This happens by your local customs and we have no control on these charges.

Yes, all orders receive a Track & Trace-code. After confirming your order we will automatically send a code provided by our warehouse. This usually takes around 2 to 4 days. 

We will send you a tracking email when your item(s) have been shipped out. In this email you can find a link with information about your package. Sometimes this email will end up in your spam folder.

If you did not receive anything, you might have written your email incorrectly. You can always contact us at support@retrovision-eyewear.com

Also you can DM us Instagram | Facebook

It takes around 3-7 business days for any information to be available when checking your Track & Trace code, this is the reason an error might show. Please don't worry and check the code at a later time.

If it has been 7 days and your tracking number is still not working - contact us at support@retrovision-eyewear.com

Also you can DM us Instagram | Facebook

Yes check out our Refund & Returns page here.

It takes up to 7 business days for your refund to come through. 

Orders can be cancelled or changed within 24 hours of ordering. We cannot extend this due to the automatic processing with our warehouse. Please send an email as soon as possible to support@retrovision-eyewear.com

We'll respond even faster on Instagram or Facebook!